About Client

Our client is a global technology solutions provider specializing in delivering cutting-edge IT solutions and services. With a strong focus on innovation and growth, they have been trusted advisors for almost 30 years and have served over 700+ small and medium enterprises across multiple regions.

Challenge

● Lack of visibility into infrastructure and control over assets due to disparate monitoring tools, leading to reactive measures and frequent client escalations. ● Monitoring and managing complex IT infrastructure with a myriad of assets in diverse client environments, including 19K+ (11K+ computers and 8K+ devices), resulting in higher operational costs. ● Delayed remediation of security vulnerabilities due to increased security posture, resulting in unplanned downtime. Solution ● Facilitated real-time infrastructure monitoring with customized dashboards and reports, providing a comprehensive view of security landscape. ● Strategically implemented Beak AIOps platform to effectively manage and monitor customer assets, ensuring robust security & cost savings. ● Employed AI-driven auto-remediation for detecting and addressing potential security vulnerabilities instantly, ensuring faster remediation.

Solution

● Facilitated real-time infrastructure monitoring with customized dashboards and reports, providing a comprehensive view of security landscape. ● Strategically implemented Beak AIOps platform to effectively manage and monitor customer assets, ensuring robust security & cost savings. ● Employed AI-driven auto-remediation for detecting and addressing potential security vulnerabilities instantly, ensuring faster remediation.

Business Impact

• Served over 700+ Clients
• Significant Time Savings 1000 Hours/Year
• Detected & Remediated 2.1 Mn Vulnerabilities
• Effectively Managed 19K+ Assets
• Resolved 5K+ Tickets
• Enhanced Security with Granular Access Control